e88 Casino & Sportsbook Data Care

This page describes what we collect when you use e88 and how we keep that data protected. We gather information necessary to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and manage your account across our football markets, live-dealer tables, slots, and esports entertainment.

Our approach to your data is straightforward: we collect only what we need, store it securely, and share it only with payment processors and regulators as required by law. We do not sell your personal information to advertisers or marketing firms. This privacy policy explains our practices in plain language so you understand exactly what happens to your details when you join e88.

We are committed to transparency. If you have questions about your data on e88, our English-language support team is available to clarify our practices or help you exercise your rights.

What We Collect on e88

Account registration and identity verification

When you open an e88 account, we collect your full name, date of birth, email address, and phone number. During verification, we ask for a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill or bank statement). We store this information on secure servers to comply with anti-money-laundering regulations and to ensure account holders are legitimate users. We do not share your ID scans with third parties except where local law requires it, such as during regulatory audits.

Payment and transaction data

We record every deposit and withdrawal you make on e88. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, the date, and the status (completed, pending, or declined). We retain this data for financial reconciliation and to detect fraudulent activity. Your bank account details or e-wallet identifiers are encrypted and stored separately from your profile — we do not display them in plain text even in our internal systems. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) retain their own copies of transaction records according to their privacy policies.

Betting and gaming activity

We log your betting history — which Liga 1 matches, Piala Indonesia tournaments, or Champions League fixtures you placed bets on, your wager amounts, and outcomes. We also track your slot play, live-dealer table sessions, and esports market activity. This data helps us provide personalized game suggestions and detect problem patterns. We do not share your individual bet details with other users, but we may use anonymized betting trends (for example, "most popular Liga 1 fixtures this week") in marketing materials.

Device and connection information

We collect technical data about how you access e88 — your device type (mobile, tablet, desktop), operating system, browser, IP address, and approximate location (city or region, not street address). We use this to optimize our platform for different devices, troubleshoot technical issues, and detect unauthorized access. If you access e88 from Jakarta, Surabaya, Bandung, or Medan, we may note the city for regional support purposes, but we do not track your exact GPS coordinates.

Cookies and tracking technology

We use cookies to remember your login status, language preference, and betting preferences. Session cookies expire when you close your browser; persistent cookies remain for up to one year. We also use analytics tools to measure page views, click patterns, and account engagement. These tools help us understand how users navigate e88 and which games are most popular. Third-party analytics providers (such as Google Analytics) may place their own cookies on your device; their practices are governed by their privacy policies, not ours.

Our e88 Data Protection Commitments

How we protect your data

We encrypt all data in transit using industry-standard TLS/SSL protocols. Your account login credentials are hashed and cannot be viewed by our staff. Sensitive payment information (bank account numbers, card details) is stored in encrypted form and accessed only by our payment reconciliation systems and authorized personnel with strict confidentiality obligations. We conduct regular security audits and penetration tests to identify vulnerabilities. Our servers are protected by firewalls and intrusion-detection systems.

Data retention on e88

We retain your account data for as long as your account is active plus five years afterward, to comply with financial regulations. Transaction records (deposits, withdrawals) are kept for seven years as required by anti-money-laundering laws. Betting history and game logs are retained for one year after your last activity. If you close your e88 account, we begin a deletion process — your personal information is removed from our active systems within 30 days, though backup copies may persist for up to 90 days before permanent deletion.

Third parties and international transfers

We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks) to complete transactions. These processors are contractually bound to protect your information and use it only for payment processing. We may also disclose data to law enforcement or regulators if required by court order or legal obligation. Our servers may sit outside Indonesia — some backups are stored in regional data centres — but we maintain the same encryption and access controls regardless of physical location. You understand and accept that international data transfers are necessary for our platform to operate.

Your rights on e88

You have the right to request a copy of the personal data we hold about you. Contact our support team with your account email and we will provide a data export within 14 days. You may request corrections to inaccurate information — for example, if your registered address is wrong, we will update it. You also have the right to request deletion of your account and associated data, subject to our legal retention obligations. We do not provide an automated opt-out from all data collection while you remain an active e88 user, because identity verification and transaction recording are legal requirements for our platform. However, you may disable non-essential cookies through your browser settings.

We at e88 believe that your privacy is a responsibility we take seriously. We collect only what we need, protect it with industry-standard encryption, and share it only with necessary partners — never for profit.

Updates to this policy

We may update this privacy policy from time to time to reflect changes in our practices, new regulations, or technological improvements. We will notify you of material changes by posting the new policy on our website and updating the "last revised" date. Your continued use of e88 after such changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically during key dates like Idul Fitri or Idul Adha when policy adjustments for holiday trading may occur.

Related guides

Contact e88

If you have questions about your privacy on e88, concerns about how we handle your data, or wish to exercise your rights under this policy, contact our support team through the contact form on our website. We provide English-language support and will respond to privacy inquiries within seven business days. For data deletion requests or disputes, include "Privacy Request" in your message subject line so your inquiry is routed to our data-protection team immediately.

Last revised: This policy was last updated to reflect current practices across our mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank payment integrations, as well as our Liga 1 and Champions League market offerings. We will update this page if significant regulatory changes affect how we process data.